Public Offer Agreement
For the provision of counseling services · Version 2.4, October 14, 2026
This is a courtesy translation provided for convenience. The legally binding version of this document is the Russian original: oferta.html
1. GENERAL PROVISIONS
1.1. This public agreement (hereinafter — the Agreement) constitutes an official offer by Sole Proprietor Alexander Anatolyevich Makarikhin, hereinafter referred to as “the Contractor,” to provide psychological counseling services to legally competent adult individuals, hereinafter referred to as “the Client,” and jointly referred to as “the Parties,” on the terms set forth in this Agreement.
1.2. In accordance with Article 437 of the Civil Code of the Russian Federation, this document is a public offer. In accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, payment for the Contractor’s Services constitutes acceptance of the offer, which is deemed equivalent to concluding the Agreement on the terms set forth in the offer.
1.3. In accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation, if the terms set forth below are accepted and the services are paid for, the individual accepting this offer becomes the Client.
1.4. This Agreement is concluded between the Parties at the moment of placing an order (agreeing on the date, time, and method of providing and receiving the services) and paying for the service, and remains in effect until the Parties have fulfilled their obligations in full.
1.5. Upon payment, the Client is deemed to have accepted all terms of the offer and its annexes in full and without exception from the moment of placing the order and paying for the service, which is equivalent to concluding a service agreement. By accepting this offer through payment for the services, the Client gives their voluntary, informed, and specific consent to the processing of their personal data on the terms set forth in this offer and in the Privacy Policy published on the Contractor’s Website. The Client confirms that they have read the Privacy Policy and agree to the terms of personal data processing specified in it.
1.6. For the purposes of this public offer, the following key definitions and terms apply:
1.6.1. Website — the website(s) located on the Internet at the address(es): https://thetherapy.com, https://makarikhin.com, https://makarikhin.ru.
1.6.2. Offer — this document, including all its annexes and supplements.
1.6.3. Client — an individual who has concluded the Agreement with the Contractor on the terms contained in this offer.
1.6.4. Acceptance — the Client’s full and unconditional acceptance of the terms of the Agreement and subsequent payment for the Contractor’s services or attendance at the Contractor’s consultation.
1.6.5. Services — individual psychological consultations, information about which is published on the Contractor’s Website, provided in person or remotely via video communication over the Internet, provided that the Client ensures and maintains, on their side, the technical capability to receive the service remotely.
1.6.6. Personal data — any information relating to a directly or indirectly identified or identifiable individual (personal data subject).
1.6.7. Privacy Policy — the document defining the procedure for processing and protecting the personal data of Clients, published on the Contractor’s Website.
2. PRE-CONTRACTUAL CONDITIONS FOR THE PROVISION OF SERVICES
2.1. The Contractor possesses the knowledge, skills, and abilities necessary to conduct psychological counseling and/or provide ongoing psychological support.
2.2. The Client feels a need for psychological counseling regarding their current problems, difficulties, and questions.
2.3. The Client feels a need to bring their psychological state into balance and improve their quality of life.
2.4. Prior to the meeting, the Client has communicated, via the communication channel agreed upon by the Parties, all necessary and relevant information relating to their psychological state and the problem troubling them.
2.5. The Contractor, based on the preliminary information, has concluded that psychological counseling is needed, has drawn up a counseling plan, has proposed a schedule of planned sessions and an approximate list of topics to be worked through, and the Client has agreed with the Contractor’s conclusions and proposals.
2.6. The Contractor, based on the preliminary information or after conducting a psychological consultation, has drawn conclusions about the Client’s current psychological state and psychological needs and the need for a course of psychological assistance, has estimated the approximate number of sessions required, has drawn up a plan for the course of psychological assistance and an approximate list of topics to be worked through, and the Client has agreed with the Contractor’s conclusions and proposals.
2.7. Goals and objectives of psychological counseling:
2.7.1. to identify possible causes of the Client’s psychological suffering or discomfort and current difficulties and problems;
2.7.2. to acquaint the Client with the tools of psychological assistance;
2.7.3. to improve the Client’s current psychological state using the tools of psychological assistance;
2.7.4. to identify the psychological needs underlying the concerns presented by the Client;
2.7.5. to formulate the objectives of psychological support;
2.7.6. to propose possible ways of achieving the objectives set.
3. SUBJECT OF THE AGREEMENT
3.1. The subject of this Agreement is the provision to the Client of various types of psychological counseling services in accordance with the terms of this public offer and the current payment terms.
3.2. The list of services provided is published on the Contractor’s Website and in this Offer.
3.3. The public offer agreement and its annexes are official documents and are published on the Contractor’s Website.
3.4. The Contractor has the right to change the terms of this public offer unilaterally at any time without prior agreement with the Client, while ensuring that the amended terms are published on the Contractor’s Website no less than 24 hours before they take effect.
4. COST, PAYMENT PROCEDURE, AND RECEIPT OF SERVICES
4.1. The cost of psychological services is specified on the Contractor’s Website and in this Offer.
4.2. The subject of the Client’s payment is psychological counseling services.
4.3. Payment for all services under this Agreement is made as a 100% advance (prepayment) in the manner established by this Agreement.
4.4. The date of payment is deemed to be the date the funds are credited to the Contractor’s settlement account.
4.5. Payment for services under this Agreement is made by the methods specified on the Contractor’s Website, by transferring funds to the Contractor’s settlement account, or by other methods established by the Contractor.
4.6. The Client bears sole responsibility for the correctness of the payments they make.
4.7. Payment procedure and terms of service provision:
4.7.1. The Client pays the cost of the services in the amount specified in Annex No. 1 to this Offer in such a way that the funds are credited to the Contractor’s settlement account no less than 24 hours before the start of the consultation.
4.7.2. The duration of one individual consultation is 60 minutes; of a couples/family consultation, 90 to 120 minutes.
4.7.3. The consultation begins exactly at the appointed time. If the Client is late for the start of the consultation, the consultation time is not extended.
4.7.4. The Client may cancel a consultation or reschedule it to another available date by notifying the Contractor in a timely manner, no later than 24 hours before the scheduled start time of the consultation, by phone call, SMS, messenger message, or email, and by receiving confirmation from the Contractor that such notice has been received. If the consultation is canceled in a timely manner, the Contractor refunds to the Client in full the funds paid for the consultation that did not take place. If the consultation is rescheduled to another date by mutual agreement, the funds received from the Client are credited toward payment for the future consultation.
4.7.5. If the Client fails to give timely notice, gives notice later than the time specified above, or gives no notice at all to the Contractor of their inability to attend the consultation, and/or fails to appear for the consultation, the funds received as an advance (prepayment) are not refunded to the Client.
4.8. The Client has the right to independently place an order (book an appointment) for any type of counseling service on the Contractor’s website on the terms of this public offer agreement.
4.9. When placing an order (booking), the Client must provide the personal information and contact details necessary for the Contractor to fulfill its obligations. By providing this data and paying for the services, the Client confirms their consent to its processing in accordance with the terms of this offer and the applicable personal data legislation.
5. REFUND RULES
5.1. Refunds to the Client are made on the basis of a written application, drawn up and sent to the Contractor in accordance with the applicable legislation of the Russian Federation, within 10 (ten) days after the Contractor receives such application.
5.1.1. If the Client discontinues ongoing work during a month paid in advance, the Contractor refunds the cost of the consultations not yet held; the consultations held in that month are recalculated at the price of single consultations under the price list (items 1 and 2 of Appendix No. 1). Consultations missed for the reasons set out in clause 4.7.5 are not refunded.
5.2. The Contractor ceases further provision of services without refunding any funds in the event of disrespectful communication by the Client with the Contractor; inadequate, immoral, and/or antisocial behavior by the Client; if it is discovered that the Client is under the care of a psychiatrist, or lacks legal capacity, or has an intellectual disability with any degree of cognitive impairment, or is a minor; in the event of late payment for consultations; if the Client appears for a consultation in a state of alcohol intoxication and/or under the influence of other substances; and for other reasons that the Contractor deems sufficient to terminate the work.
5.3. The Contractor has the right to decline to provide services if the Client’s request requires the involvement of a specialist with a medical education. If this circumstance comes to light during a consultation, the funds for the consultation are not refunded. If this circumstance comes to light 24 hours or more before the start of the consultation, the funds are refunded to the Client in full. The Contractor notifies the Client of the refusal to perform the Service by sending a notice to the Client’s email address or contact phone number.
6. RIGHTS AND OBLIGATIONS OF THE CONTRACTOR
6.1. The Contractor provides psychological counseling Services in accordance with this Agreement.
6.2. The Contractor provides services on the date and at the time agreed upon by the Parties. If the time of a scheduled consultation changes, the Contractor must notify the Client no later than 24 hours before the start of the scheduled consultation.
6.3. The Contractor has the right to decline to provide services in accordance with the conditions specified in clause 5.3 of this Agreement.
6.4. The Contractor allows for the possibility of failing to appear for a consultation in the event of force majeure arising from external circumstances beyond the Contractor’s control, including a sudden deterioration in health that prevents the provision of counseling services.
6.5. The Contractor has the right to cease further provision of services without refunding any funds in accordance with the conditions specified in clause 5.2 of this Agreement.
6.6. The Contractor has the right to take written notes and, with the Client’s permission, to make audio and video recordings during the consultation for documentation purposes, in order to make further counseling of the Client more effective, as well as to prevent and analyze possible conflict situations.
6.7. The Contractor has the right to use anonymized materials from psychological consultations for methodological purposes.
6.8. The content of and approaches used in psychological counseling are determined jointly by the Psychologist and the Client, based on the Client’s needs and the Psychologist’s views on constructive forms of work, as well as personal and professional experience.
6.9. Within a course of psychological assistance, the final consultations are planned as concluding sessions. During the concluding consultations, the Parties summarize the results of the work, discuss unfinished topics, and share their impressions of the work done.
6.10. If it becomes impossible to continue a course of psychological assistance, the Contractor notifies the Client of the end of the course within a reasonable time, except in emergency situations or in cases of the Client’s breach of the terms of the Agreement.
6.11. The Contractor has the right to involve colleagues in their work who may help increase the effectiveness of the assistance provided to the Client (assistance in conducting consultations).
6.12. The Contractor undertakes to maintain the anonymity of the counseling, except in cases in which acts classified by the Criminal Code of the Russian Federation as crimes have been or may be committed.
6.13. The Contractor publishes on the Website and/or sends by email, in a timely manner, official notices regarding any changes to the documents governing the Psychologist’s rules of work.
6.14. Upon the Client’s written request, the Contractor may prepare a printed version of the offer signed by the Parties, having legal force equal to this public offer agreement.
6.15. The Contractor reserves the right to unilaterally amend this Agreement, provided that the new version is published on the Website.
7. RIGHTS AND OBLIGATIONS OF THE CLIENT
7.1. The Client undertakes to pay the cost of the type of services they have selected, in full, within the time frame and in the manner established by this Agreement.
7.2. The Client undertakes to provide accurate information necessary for the provision of psychological counseling services and the achievement of a quality result.
7.3. The Client undertakes to use the information, materials, recommendations, and any other data received solely in their personal interest, and not to copy them, transfer them to a computer (external storage media or other electronic devices), or distribute them. Performing these actions constitutes a direct breach of this Agreement.
7.4. The Client undertakes to arrive at the consultation (begin the consultation) at the appointed time. In case of lateness, the consultation time is not extended.
7.5. The Client has the right to cancel or reschedule a consultation no later than 24 hours before the appointed time.
7.6. The Client has the right to receive services from the Contractor in the scope, quantity, and quality consistent with the terms of this Agreement.
7.7. The Client has the right to decline the involvement of the Contractor’s colleagues in the joint work if the Client believes that their assistance will not help increase the effectiveness of the professional assistance provided to the Client in the course of counseling.
7.8. If the Contractor withdraws from the Agreement, the Client has the right to demand a refund of the funds transferred to the Contractor for consultation(s) not yet conducted.
7.9. The Client is not entitled to demand changes to the terms of the Agreement after accepting the offer.
7.10. The conditions for the Contractor’s performance of the work require, on the Client’s part: a thorough, detailed description of the situation, circumstances, and the Client’s condition, sensations, and feelings; clear, direct, and sincere answers to the questions asked by the Contractor.
7.11. The Client bears sole responsibility for the correctness of the payments they make.
7.12. Any information communicated by the Client to the Contractor is confidential and is not disclosed beyond the communication between the Client and the Contractor, except in cases in which acts classified by the Criminal Code of the Russian Federation as crimes have been or may be committed.
8. LIABILITY OF THE PARTIES
8.1. For failure to perform or improper performance of their obligations under this Agreement, the Parties bear liability in accordance with the applicable legislation of the Russian Federation.
8.2. The Contractor is not responsible for how the Client uses the information received, for the decisions the Client makes, for the feelings and emotions the Client experiences, or for the Client’s physical condition.
8.3. The Client is responsible for all actions taken while receiving the Services and for the accuracy of the information provided to the Contractor.
8.4. The Client is accountable to themselves for following (or not following) the Contractor’s recommendations, for applying (or not applying) in life the knowledge and skills acquired in the course of working with the Contractor, and for achieving (or not achieving) the goals set.
8.5. The Contractor gives no guarantees or warnings, written or oral, express or implied, either as to the results achieved or as to any consequences of any actions or inaction of the Client. The Contractor is not responsible for the results of the Client’s actions or inaction.
8.6. The Client is responsible for their compliance with the requirements of the law, including but not limited to legislation on copyright and intellectual property.
9. DISPUTES, DISAGREEMENTS BETWEEN THE PARTIES, AND OTHER TERMS
9.1. The Parties shall take all measures to resolve, through negotiations, all disputes and disagreements that may arise under or in connection with this Agreement.
9.2. Any disputes and disagreements between the Parties under or in connection with this Agreement that have not been settled through negotiations between the Parties within one calendar month from the moment the dispute arose shall be resolved by the court at the Contractor’s location.
9.3. All annexes to the Agreement published on the Contractor’s Website are integral parts of it.
10. CONFIDENTIALITY
10.1. The fact of the conclusion of this Agreement is not regarded by the Parties as confidential information.
10.2. The Parties undertake not to disclose information obtained by the Parties in the course of fulfilling their obligations under this Agreement, except in cases where a Party is required to provide such information in accordance with the applicable legislation governing the Agreement, or where consent to the disclosure of such information has been obtained.
10.3. The Contractor guarantees the Client the confidentiality of information received from the Client in the course of psychological assistance. No details of the Client’s personal life will become known to third parties, regardless of whether the Client is acquainted with them or not.
10.4. Exceptions:
10.4.1. disclosure of anonymized information within the framework of professional confidential supervision, during which the Contractor may discuss situations arising in the work with colleagues;
10.4.2. the Client’s communication of information indicating a threat to the life and/or health of the Client or third parties. In this case, the Contractor reserves the right to notify the relevant third parties or authorized bodies of the need to take measures provided for by law, disclosing information only to the extent necessary to eliminate the threat;
10.4.3. reporting to the authorities empowered to consider reports of crimes information about a person who, according to reliably known information, is preparing, committing, or has committed a socially dangerous act;
10.4.4. the Contractor’s examination in court as a witness.
11. PERSONAL DATA PROCESSING
11.1. The Contractor is a personal data operator in accordance with Federal Law No. 152-FZ of July 27, 2006 “On Personal Data.”
11.2. The legal basis for the processing of personal data is the Client’s consent, expressed by accepting this offer, as well as the performance of the agreement to which the Client is a party.
11.3. When communicating via electronic means and when Russian analytics services are used on the Website, personal data may be transferred to third-party services in accordance with their privacy policies.
11.4. The Contractor’s Website uses cookies to improve the operation of the website and analyze its traffic. By continuing to use the Website, the Client agrees to the use of cookies.
11.5. Detailed information on the processing of personal data, including the categories of data, purposes, retention periods, and the rights of data subjects, is contained in the Privacy Policy published on the Contractor’s Website, which is an integral part of this Agreement.
12. CONTRACTOR’S DETAILS
Sole Proprietor Alexander Anatolyevich Makarikhin
INN 773121379142, OGRNIP 322774600000104
Phone: +7 995 299-21-29
Email address: mailbox@thetherapy.com
For personal data inquiries: privacy@thetherapy.com
Settlement account No. 40802810600001077483
with Blank Bank LLC, Moscow
Correspondent account No. 30101810645250000801
BIC 044525801
ANNEX No. 1 TO THE PUBLIC OFFER AGREEMENT FOR THE PROVISION OF COUNSELING SERVICES
PRICE LIST FOR SINGLE CONSULTATIONS:
1. Individual psychological consultation (60 minutes) — 8,000 rubles.
2. Couples/family consultation (90–120 minutes) — 12,000 rubles.
3. Individual consultation of one partner within couples therapy (60 minutes) — 6,000 rubles.
ONGOING WORK AND PROGRAMS:
1. Ongoing individual work — weekly 60-minute consultations at a reserved day and time. The price of one consultation is 6,000 rubles. Payment is made in advance for a calendar month according to the number of consultation days in it (for example, four consultations — 24,000 rubles).
2. Ongoing couples work — weekly 90-minute couples/family consultations at a reserved day and time. The price of one consultation is 9,000 rubles. Payment is made in advance for a calendar month according to the number of consultation days in it (for example, four consultations — 36,000 rubles).
3. “Diagnostic Start” program for couples: four sessions — two joint (couples) sessions of 90 minutes and two individual sessions of 60 minutes (valid for 30 days) — 24,000 rubles.
A condition of ongoing work is prior agreement on a reserved day and time for the consultations. Ongoing work begins after an initial consultation; a paid month is extended to the next one by agreement of the Parties, and the Client may discontinue ongoing work at any time by notifying the Contractor. Rescheduling and cancellation are governed by clauses 4.7.4 and 4.7.5; consultations not rescheduled in time are not carried over to the next month. If ongoing work is discontinued during a paid month, the balance is refunded under clause 5.1.1. The validity period of the “Diagnostic Start” program is not extended if sessions are rescheduled or canceled at the Client’s initiative; if a partially completed program is returned, the consultations held are recalculated at the price of single consultations (items 1, 2).
Services are provided in person or remotely via video communication.
Not subject to VAT due to the simplified taxation system (STS) applied by the Contractor.